(3 )This is Tiffany how (4) may I helpВ you?вЂќ вЂњ(1) Good morning (afternoon) (2) thank you for calling ABC Business. We have created a sample business telephone script to help you ensure all calls to your business are answered the way you want вЂ“ with the customer in mind! Telephone training is critical to that first initial customer contact. Then create employee goalsthat support those customer service objectives. Provide employees with a telephone script to help ensure that they answer the phone the same way every time.Д¬reate customer service standards that help steer employee behaviors. Phone training will help employees understand that how they answer the phone has a direct effect on the customer experience. The office receptionist who answers the phone should be trained on the proper way to answer a business phone. Or feel like they will have a battle on their hands to get what they were calling about. You have a few moments to make that person feel happy that they called and confident that their issue will be resolved. When a customer calls a business for the first time, you have a great opportunity to make a lasting first impression. We were taught it in school, and we have experienced it in life. The good news is most businesses today understand that extraordinary customer service is crucial for a healthy bottom line, and prioritizing a positive customer experience is the first step. We have all experienced a less than positive experience with someone who represented a business.ДЄnd often, we make purchasing decisions based on those experiences. I ended that call and really wondered how that business survived in todayвЂ™s competitive environment. They were abrupt, unknowledgeable, and borderline rude. I recently phoned a service provider and was horrified by the person who answered the phone. We were held to very high standards for meeting those expectations because of the direct effect a phone call can have on how well a customerвЂ™s needs are met. At the risk of dating myself, I have to say things have changed.Д«ack in the day, we were taught the importance of answering the office phone with the customer in mind.

Safety training the office script